Robert Napodano

General Manager - DeMichele Systems

Mr. Robert Napodano joined DeMichele Systems in July 1995. In November of 1996 he was named General Manager of Operations for DeMichele Systems. He is responsible for coordinating the efforts of the customer support team, as well as the production of various company and end-user publications and communications in general.

Mr. Napodano comes to us from the Consolidated Edison Company of New York. He authored the Customer Field and Customer Service reference manuals. He was responsible for translating the legal format of the Home Energy Fair Practices Act into laymen’s terms for the company’s 1,800 customer service personnel. As Budget Manager for Substation and Transmission operations, he maintained an Operations and Maintenance budget of $38,000,000.00.  Mr. Napodano also supervised Customer Service crews and acted as liaison with customers to resolve their complaints and concerns.